Bjorn Johnson

Holland, MI, USA, 49424

Summary

Business technology and IT professional. A truly creative thinker with strong technical and client relationship skills. Practical experience in both product management and web application development. Expertise in content management theory and implementation and establishing best practices. Specializing in implementing technical solutions for non-technical users. Comfortable working across cultures and time zones; skilled in adapting to diverse communication styles. Proven performance in leading efforts on time without sacrificing quality or human relationships.

Professional Experience

HEWITT ASSOCIATES, Lincolnshire, IL, 1999 - 2010

Hewitt Associates is a Human Resources Services company with 25,000 employees in 33 countries which services more than half of Fortune 500 companies.

Application Development, 2003 - 2010

Translated business needs into technical requirements for use in existing configurations or custom software solutions. Configured, developed and implemented the solutions based on these requirements.

  • Collaborated with business leads, analysts and projects managers across multiple lines of business to meet all project deliverables on time and within budget.
  • Saved $40K by designing and implementing a customized deployment Java API to transfer files between file systems or from file systems to relational databases. Developed and documented the code for future developers and users.
  • Reduced costs and processing time by 300+ hours/year by designing, developing and implementing a customized scheduling framework to manage ongoing automated maintenance processes for Autonomy Interwoven TeamSite and other servers.
  • Decreased on-going development time by implementing custom command framework to allow quick, drop-in functionality of commands into TeamSite and other J2EE-based products.
  • Reduced 200+ hours/year in maintenance costs by designing and developing a custom module that allowed authorized Vignette Application Portal users to upload custom portlet content.
  • Enhanced the flexibility of content management environment by designing and implementing an internal business application that added an inheritance and reuse model into TeamSite.
  • Reduced version upgrade process of web-based call center reference tool by 15 hours per editor by building a visual content comparison tool, saving this line of business over 3000 hours per version upgrade.
Autonomy Interwoven Product Management, Support and Development, 2003 - 2010

Supported full set of Autonomy Interwoven functionality on 2 Windows production servers as well as QA and development lifecycles. Maintained 90+ GB of content across 5 Content Stores.

  • Managed and supported ongoing implementation of TeamSite and OpenDeploy with 300+ users for multiple projects including two $1-2M dollar ongoing projects.
  • Managed vendor sales and support relationship. Coordinated licensing and led efforts to press vendor for product improvements and feature requests. Conducted all major product upgrades since TeamSite 4.5 and OpenDeploy 5.6.
  • Lowered ongoing project costs by architecting and implementing scalable, repeatable and extensible structures and processes for enterprise environment with 300+ client subprojects.
  • Achieved savings of $30K annually by developing and implementing a process to consolidate TeamSite servers.
  • Introduced process to save $10K annually in ongoing maintenance licensing by writing custom Content Store merge and restructure application.
  • Developed and championed a customized user maintenance process to automate security actions for terminated users, saving 400+ hours/year.
Content Editor, 2000 - 2003

Authored and edited content for web-based benefits documentation and delivery tools using TeamSite, MS Office and Dreamweaver. Served as technical liaison between business users and technical implementers.

Participant Services Representative, 1999 - 2000

Answered questions and addressed issues for 2 large clients regarding Health and Welfare and Defined Benefit plans.

Technology Summary

  • Languages: CSS, HTML/XHTML, Javascript, Java/J2EE/JSP,JSTL, Perl, PHP, XML, XSLT
  • Technologies: AJAX, Apache HTTP Server, Apache Tomcat, Hibernate, iBatis, IBM DB2, jQuery, MySQL, Quartz, SiteMesh, Spring Framework, Vignette Application Portal
  • Applications: Dreamweaver, Eclipse IDE, Flash, Illustrator, Photoshop
  • Autonomy Interwoven: TeamSite 5.5 – 7.1, Content Services SDK, FormsPublisher, WorkflowModeler, UI Toolkit / ContentCenter UI customization, OpenDeploy 5.6 - 6.2

Education

Bachelor of Arts - Mass Communications, Wheaton College, Wheaton, IL, 1999